Industry solution: e-commerce

Automate e-commerce workflows

From order to shipment: automate your online business. Inventory, customer communication and marketing workflows on autopilot.

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GDPR-compliant

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Multi-channel

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Featured 4x in Handelsblatt

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The problem

Sound familiar from your online shop?

Three scenarios that cost e-commerce companies hours every week.

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Manual order processing

Orders are copied and pasted between shop, inventory system, shipping provider and accounting. Every break between systems costs time and creates errors: wrong addresses, forgotten invoices, late shipments.

typically 10-15 hrs/week per employee

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Inventory chaos

Your stock levels are out of sync: available in the shop, sold out on Amazon, wrong on eBay. Overselling, cancellations and annoyed customers are the result. Maintaining stock manually across several channels is a full-time job.

Overselling due to delayed stock levels

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Customer support overload

"Where is my parcel?" "Can I exchange this?" "Do you have this in size M?" The same questions come in hundreds of times. On top of that come returns, tracking enquiries and review management. All manual, all time-consuming.

typically 60% recurring enquiries

The solution

What we automate for e-commerce

Concrete processes that run automatically in your online business from day one.

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Order processing and fulfilment

Orders are forwarded to your fulfilment automatically, shipping labels are created, tracking emails are sent and invoices are generated. From order receipt to parcel dispatch, without manual intervention.

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Inventory and stock management

Real-time multi-channel stock synchronisation: Shopify, WooCommerce, Amazon, eBay and your inventory system are always in the same state. Automatic reordering at minimum stock.

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Customer communication

Automatic shipping notifications, delivery status updates, review requests after delivery and returns handling. Your customers are always informed, without anyone writing emails by hand.

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Marketing automation

Win back abandoned carts, trigger segmented campaigns, send cross-selling recommendations after purchase. Your marketing workflows run on data and fully automatically.

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Reporting and analytics

Automatic revenue reports, stock analyses, margin calculation and channel performance at a glance. Daily or weekly reports land directly in your inbox or in Slack.

Before / after

Order processing: a concrete example

Before

Manual order process

close Order received in the shop
close Transfer data to the inventory system by hand
close Create a shipping label with the provider
close Enter the tracking number in the shop by hand
close Send the shipping confirmation to the customer manually
close Create the invoice in accounting

Approx. 8-12 min. per order

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After

Automated order process

check_circle Order automatically triggers the fulfilment workflow
check_circle Shipping label is created and printed automatically
check_circle Tracking number sent automatically to customer and shop
check_circle Invoice is generated and posted automatically
check_circle Review request 5 days after delivery

Approx. 30 sec. of review per order

Typical results

Measurable impact for your online shop

less manual order handling

faster shipping through automated fulfilment

fewer support tickets through automated communication

Integrations

Your tools, seamlessly connected

We integrate the tools you already use and connect them into one continuous workflow.

storefront Shopify

storefront WooCommerce

storefront Shopware

public Amazon Seller Central

public eBay

mark_email_read Klaviyo

mark_email_read Mailchimp

headset_mic Zendesk

headset_mic Freshdesk

local_shipping DHL

local_shipping DPD

local_shipping GLS

receipt_long Billbee

inventory JTL

inventory Xentral

receipt sevDesk

Frequently asked questions

Answers for online retailers

Which shop systems can be connected?

We integrate all common shop systems: Shopify, WooCommerce, Shopware, Magento, OXID and others. Through standardised APIs and middleware, we connect your shop seamlessly to fulfilment, accounting and marketing tools.

Does the automation also work with Amazon and eBay?

Yes. We offer full multi-channel integration for Amazon Seller Central, eBay, Kaufland, Otto and other marketplaces. Orders, stock levels and product data are synchronised across channels.

How is inventory synchronised?

Inventory is synchronised in real time via APIs between your shop, marketplaces and inventory system. With every order, return or goods receipt, stock is updated automatically on all channels, so overselling becomes a thing of the past.

What happens with returns?

Returns are processed automatically: return label creation, receipt confirmation, a quality-check workflow, automatic refund or credit note, and stock correction. The customer is informed automatically at every step.

From what order volume does automation pay off?

In our experience, e-commerce automation pays off from around 50 orders per day. At this volume the investment pays for itself within 2-3 months through saved working time, fewer errors and faster shipping.

Our services