Appointment scheduling, patient communication, billing and documentation swallow hours every day. We automate the administration so you can concentrate on your patients.
The problem
Four scenarios that cost practices and healthcare providers hours every week.
Patients call to book, reschedule or cancel appointments. Medical assistants spend half the day on the phone instead of looking after patients. Many patients drop out while waiting on hold.
typically 60-80 calls per dayAppointment reminders, recall letters for check-ups, notifications of results and aftercare information are sent manually by letter or as individual emails. Patients who are not reminded do not show up.
missed appointments without cancellationCompiling EBM and GOÄ billing by hand (the German fee schedules for statutory and private patients), checking service codes, writing IGeL invoices (self-pay services), preparing the billing to the regional association of statutory health insurance physicians. Errors mean lost fees and rework.
typically 8-12 hrs/weekDocumenting findings, writing medical letters, filling in referrals, preparing prescriptions: all manual. Doctors spend more time on documentation than with patients.
a large share of working timeThe solution
Concrete processes that run automatically in your practice from day one.
Patients book appointments 24/7 through your website. Availability is synchronised with your practice calendar in real time. Automatic confirmations and reminders by SMS or email sharply reduce no-shows.
Recall reminders for check-ups and follow-up appointments, aftercare information following procedures, notifications of results and birthday greetings: all sent automatically by SMS or email at the right time.
Service codes are taken over automatically from the documentation, IGeL invoices are generated and billing to the regional physicians' association is prepared. Plausibility checks prevent errors before submission.
Medical history forms, privacy notices and consents are completed digitally before the appointment. The data flows automatically into your practice management system, with no retyping and no illegible handwriting.
Findings, medical letters, lab results and referrals are assigned automatically to the right patient record, archived and forwarded to co-treating providers when needed.
The workflow
From first contact to the next recall, every step automated.
Before / after
Typical results
Frequently asked questions
Our services
Find out how we automate patient management and the back office in your practice.
Next step
In 30 minutes we analyse your practice processes and show you where automation has an immediate effect. Free of charge and non-binding.